What’s the first thing you notice when you enter a hospital?
The cleanliness of the floors. If you pay attention to the details, your whole organization should run well.
What’s the biggest change you’ve seen during your professional career?
The increase in the amount of public reporting that’s done to provide measures for grading hospitals’ performance.
What makes administering a hospital different from running another type of company?
It’s very complex and challenging. There are a number of different internal groups to deal with, and then you have the emotional side of dealing with families. You have to keep various funding streams clear. And then there is just the realization of the impact you have on people’s lives.
What do you do that you didn’t think would be part of your job?
I’m a big snowboarder and I love getting out in the snow. So when it snows in Albuquerque, I’m the designated driver for the hospital’s shuttle.
Can you explain the Affordable Care Act in one sentence?
No. I’m not sure anybody can.