Lovelace CEO: Volunteers critical to providing compassionate care

Dennis Domrzalski, Reporter- Albuquerque Business First

They greet patients when they come into the hospital, deliver magazines to patients in their rooms and sometimes they just sit with patients and talk with them.

They are the 350 volunteers who help in Lovelace Health System hospitals in the Albuquerque area, and on Friday, LHS honored them with a luncheon at the Albuquerque Marriott Pyramid North.

“If we didn’t have the volunteers, I think it would take away some of the special nature of caring for people; they help with the entire experience of the human condition, and with patients’ mental and spiritual well-being as well,” Lovelace Medical Center CEO Troy Greer told Business First.

“It would be difficult to replace them with paid staff, and I don’t think it would have the same level of compassion of someone giving of themselves. The volunteers provide a level of care and compassion that would be difficult to replicate,” he added.

In 2013, Lovelace’s volunteers donated a combined 32,000 hours to the firm’s patients. Some volunteers have had more than 40 years of service and have put in more than 15,500 hours of volunteer time, according to Greer.

“The volunteers are critically important to the mission of providing compassionate care to patients,” Greer said.

File photo 
If we didn’t have the volunteers, I think it would take away some of the special nature of caring for people; they help with the entire experience of the human condition, and with patients’ mental and spiritual well-being as well,” Lovelace Medical Center CEO Troy Greer told Business First.

Albuquerque Business First

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